Earlier in 2018, I was in the market for an integrated amplifier. I tried various models at home, borrowed from dealers in London.I contacted Oxford Audio Consultants to listen to a couple of valve integrated amplifiers at their store. My daughter and I were welcomed by Dan. The demonstration was well setup, with the amplifiers installed and warmed up prior to the demo. Coffee was offered.After the demo, I decided to borrow one of the amplifiers for a home audition. The amplifier was quickly packed up, and I took it home after paying a deposit.I decided to buy the amplifier - PrimaLuna Dialogue Premium integrated. The order was fulfilled efficiently, but on opening the packaging, I noticed only one valve cage (the amplifier should have come with two). Dan apologised, and another valve cage was couriered very quickly.The amplifier was purchased in June 2018. It works beatifully in my system - Sonus Faber Concertos, Copland 266, Rega P3-24, Edwards Audio Phono Stage, with Kimber and Transparent cable.The service provided by Dan and Oxford Audio Consultants has been faultless. I am a happy customer, who will consider purchasing from them again.
I went along with my husband as he wanted to go primarily and we were already there to register our daughter's birth. He seemed happy with the selection of headphones, and the young man at the counter promptly picked up on me not really wanting to be there, and offered a seat and a tea, and then assisted my husband. He was obviously very knowledgeable, so five stars for excellent customer service
We visited recently as we needed some help with a pair of headphones, and we were delighted with the outcome. You don't get better service than you do with these guys. Every time we visit Oxford Audio, they are always friendly, welcoming and interested in discussing our requirements, from a 50p fuse, right through to a pair of super high end speakers. Their knowledge is second to none and nothing is too much trouble for them. Oxford is really lucky to have a business like this as part of its retail offering. Well done Oxford Audio!
Fantastic customer service from Oxford Audio when Alasdair come to install new equipment and do a cable audit. System sounds better than ever. Thank you
A fully deserved 5 stars guys!I wouldnt waste my time, or that of others, to post a review unless I thought it was thoroughly deserved and may help someone else in their search for first-rate customer service. Read on...Given that good personal service appears to be a novelty in the UK, it can be difficult to come by nowadays; however, the team at Oxford Audio Consultants deserve a call-out in this respect for their first-class service. I have always found the team extremely helpful, knowledgeable and passionate about all things audio. I would like to pass on my thanks to Alisdair and Dan for attending to my requirements and steering me towards audio bliss and cant recommend Oxford Audio highly enough. If youre looking to enhance your listening experience give the team a call or drop-in. You wont be disappointed.
OXFORD AUDIO CONSULTANTS is a UK Electronics Store based in Oxford, South East England. OXFORD AUDIO CONSULTANTS is located at Cantay House, Park End Street, Oxford OX1 1JD, UK.
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