It wad definitely the best letting agency I 've rented with so far. Very supportive staff and never had trouble sorting out any maintenance issues with the property.
We have been really impressed by the quality of service that Luke Souch from Scott Fraser has given us. He has gone above and beyond, including visiting our rented property late on a Friday. They have been quick and attentive to sorting out any house issues. I have been in rented properties for 5 years now, and Luke has provided the best service by far. He is Proffessional, Prompt and Personable. As a house we would definitely recommend him to other home owners.
As a recruiter, I always find Julie polite, professional and friendly. Speaking with the team at head office is always a pleasure and the recruitment process there is well structured and thorough with all candidates given due consideration and respect by Julie and the team. Communication is excellent and I am always keep up to date.
We had an excellent experience with a recent repair request for our stove. The computer system for reporting maintenance issues worked efficiently, and Rebecca was in touch in a matter of hours, and the maintenance people effected a temporary repair in 24 hours. Great service and responsiveness.
Having an allocated account manager - Jo C - in the Scott Fraser office, has given them a real personal touch and far more "in touch" with me than previous years. Having someone (Jo) to just call / email and ask a quick question / query and she responds so quickly. It has made this years rental hassle free and smooth, managing quite a lot of work / cost on the property this year, Jo has been very good at managing cost vs expectation.
Scott Fraser Head Office & Property Management Centre is a UK Real Estate Agency based in Oxford, South East England. Scott Fraser Head Office & Property Management Centre is located at 10, Lime Tree Mews, 2 Lime Walk, Oxford OX3 7DZ, UK.
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